Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
1. Introduction
FeedbackAI Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered interview assessment platform and related services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, such as when you create an account, use our Service, or contact us for support:
- Name, email address, and contact information
- Company information and job title
- Account credentials and profile information
- Payment and billing information
- Communications with us (emails, support tickets)
2.2 Usage Information
We automatically collect certain information about your use of our Service:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Log data and analytics information
- Cookies and similar tracking technologies
2.3 Assessment Data
We collect information related to your use of our assessment features, including interview responses, evaluation data, and performance metrics. This data is used to provide our Service and improve our AI algorithms.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Provide and maintain our Service
- • Process transactions and payments
- • Deliver customer support
- • Generate AI-powered assessments
Communication
- • Send important updates and notifications
- • Respond to your inquiries
- • Provide technical support
- • Send marketing communications (with consent)
Improvement
- • Analyze usage patterns and trends
- • Improve our AI algorithms
- • Develop new features and services
- • Conduct research and analytics
Security & Compliance
- • Protect against fraud and abuse
- • Ensure platform security
- • Comply with legal obligations
- • Enforce our terms of service
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Service, such as cloud hosting providers, payment processors, and analytics services.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Consent
We may share your information with your explicit consent or at your direction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and assessments
- Access controls and authentication systems
- Employee training on data protection
- Incident response procedures
- Regular software updates and patches
- Monitoring and logging systems
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- • Account information: Until account deletion or 3 years of inactivity
- • Assessment data: 7 years for compliance and analytics purposes
- • Communication records: 3 years from last contact
- • Usage analytics: 2 years in anonymized form
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access & Portability
Request access to your data and receive a copy in a portable format
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal information
Restriction
Limit how we process your personal information
Objection
Object to certain processing activities
Withdraw Consent
Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us at privacy@feedbackai.live. We will respond to your request within 30 days.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
10. Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address: #71, 3rd Cross Road
New Saraswathipuram, Halasuru
Bengaluru, Karnataka, India
Business Hours: Mon - Fri: 10:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed
Support: support@feedbackai.live
+91 7395918464
Response time: < 2 hours
This Privacy Policy is effective as of June 8, 2026, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.